Terms & Conditions

Refund Policy
If goods are returned due to being faulty, the customer can expect a refund. All goods must be returned within 7 days of the cancellation. If there is a problem with your coffee that you purchased from us, please contact us directly and we will deal with your request on a one to one basis. We will not refund or exchange for change of mind or if you ordered incorrectly from our website.

Terms of Service

Online shop
Moonroast can take credit card orders from most major credit cards. Our transactions are processed through World Pay and Paypal. We never collect and store any bank, credit or debit card details or any other payment information from you. Other methods of payment for direct/wholesale purchases.
 Payment may be made by:
Cheques made payable to Moon Roast Ltd
Credit card by phone
Debit card by phone
Directly into our account by BACS
Sort Code 40-46-39 Account number 31827499

Stock
Please allow 4 working days for delivery as we like to roast fresh to order.

Delivery and carriage
If we are unable to deliver your order within 5 working days we will let you know as soon as possible but we will not be liable for any consequences of a delay.
Orders up to 1.6 kg are sent by Royal Mail 1st class. Over 1.8kg by UPS (no weekend delivery for UPS).
Postage weight & Postage rate
0.000 kg - 1.600 kg - £3.50
1.601 kg - 15.00 kg - £6.50

For outlying areas such as the Scottish Highlands, Scilly Isles and the Isle of Man or abroad please email us for shipping details.

Handling complaints
We will in every case, acknowledge complaints with 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint.
Privacy Policy
Moonroast Coffee Roasters, Hampshire Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.moonroast.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, if you opt in, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with updates, offers or information relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We do not share your Personal Information with third parties. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at coffee@moonroast.co.uk or by mail using the details provided below:

Moonroast Coffee Roasters, Hampshire
Chilton Manor Farm, Alresford, Hampshire SO24 9TX
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